Resupply Coordinator

December 23, 2022

Job Description

Job Purpose:

Our company is seeking a Resupply Coordinator with a passion to help others. This individual will be responsible for performing all tasks related to the order intake process relating to acuterespiratory equipment. This individual must have a love for helping others and communicating with patients on a daily basis. He/she must have the ability to build strong relationships and put other people’s needs ahead of his/her own. This position will help ensure the department meets 100% compliance with insurance guidelines to effectively coordinate the fulfillment of patient care and satisfaction.


  • Build strong rapport with CPAP Patients by making outbound outreach calls
  • Track and schedule patient follow-ups
  • Create Resupply Orders
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Helps determine if medical necessity is met for items requested by reading through medical records and following payer guidelines
  • Responsible for accurately loading all patient information into working system, generating all delivery paperwork for sales, rental and service orders
  • Provide an exceptional level of customer service to patients, referrals and payer sources
  • Demonstrate knowledge and ability to communicate regarding Durable Medical Equipment at an in-depth level
  • Ability to make high volume of outbound calls to referral sources and educate on proper documentation necessary to process DME orders
  • Use all methods of professionalism and courtesies required to gather all missing documentation to complete patient orders


  • Patient and professional demeanor
  • Strong worth ethic
  • Superior customer service skills and experience
  • Extreme attention to detail
  • Organizational, verbal, and written communication skills