Inside Sales and Business Associate

Sales
December 23, 2022
Full Time Fully Remote

Job Description

About the role:

Our company is seeking a full time Inside Sales and Business Associate – Excellent English Communication. This individual will communicate with interested customers based on received inquiries and work to convert incoming leads into orders. The Account Coordinator position serves as the initial primary contact for customers interested in the Durable Medical Equipment (DME) we provide. This individual will also communicate with healthcare facilities about the DME products we offer and educate them on policies, insurance, and required medical documentation needed for patients to qualify for the equipment.

Responsibilities

  • Work assigned online leads to understand customer equipment needs and create new accounts for patients
  • Make daily outbound calls to warm leads to inform them of the DME ordering process and requirements 
  • Ability to communicate effectively with patients and follow up on additional information such as insurances and other requirements
  • Track the status of patient accounts in a timely manner and maintain accurate records related to patient information
  • Draft and send communication to patients as well as handle complaints and concerns
  • Provide prompt and accurate responses to patient support inquiries
  • Provide support to patients and educate them about the initial process to better understand their needs and work to meet their expectations
  • Independently conduct meetings with established referral sources to provide updates and other account management purposes
  • Meet monthly sales goals via interactions with new and existing referral sources
  • Facilitate educational in-services with your referral sources to spotlight and grow each of the following product categories: Tracheostomy, Catheters, and Ventilators
  • Problem-solve and maintain positive relationships as order issues arise between internal teams and referral sources
  • Ability to think through the current processes and help define new strategic strategies

Qualifications

  • Patient and professional demeanor
  • Superior customer service skills and experience
  • Good PC skills, especially Google Suite (Docs, Sheets)
  • Excellent verbal and written communication skills
  • Extreme attention to detail and ability to multitask